Privacy Policy

1. Introduction

Welcome to SMMProbe's Privacy Policy. This policy explains how we collect, use, store, and protect your personal information when you use our SMM panel analysis and marketing platform.

We are committed to protecting your privacy and handling your data transparently. This policy complies with Swiss data protection laws and GDPR requirements.

2. Information We Collect

We collect information to provide you with our SMM analysis services:

Account Information

• Email address (required for account creation)
• Password (encrypted and securely stored)
• Profile information you provide
• Account preferences and settings

Usage Data

• Platform usage analytics
• Login times and session duration
• Device and browser information
• IP address and general location

Content Data

• Analysis data you create or upload
• Saved reports and configurations
• Support communications

3. How We Use Your Information

We use your information solely to provide and improve our SMM analysis services:

• Provide our SMM panel analysis and marketing tools
• Manage your account and authenticate access
• Generate analytics and reports for your use
• Send important service updates and notifications
• Provide customer support
• Ensure platform security and prevent fraud
• Improve our services based on usage patterns

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

• Authentication and session management
• Security and fraud prevention
• Platform functionality and preferences

Analytics Cookies

• Usage analytics to improve our service
• Performance monitoring
• Error tracking and debugging

5. Third-Party Services

To provide our SMM analysis features, we use limited third-party services:

Proxy Services

• Used for web requests to gather publicly available data
• Carefully vetted for security and privacy standards
• No personal data is shared with proxy providers
• Used only for the duration of analysis requests

6. Data Storage and Security

We implement robust security measures to protect your information:

• Encryption in transit and at rest
• Secure servers in Switzerland
• Regular security audits and updates
• Limited access controls for our staff
• Regular automated backups
• Continuous monitoring for threats

7. Data Retention

We retain your data only as long as necessary:

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Data deleted after 2 years of inactivity
• Account Deletion: Most data deleted within 30 days of request
• Legal Requirements: Some data retained for compliance (max 7 years)
• Backups: Automatically purged based on retention schedule

8. Your Privacy Rights

Under Swiss and EU privacy laws, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a standard format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing

9. International Data Transfers

Your data is primarily stored and processed in Switzerland. If we need to transfer data internationally for service provision:

• We ensure adequate protection levels
• We use appropriate safeguards and contracts
• Transfers are limited to necessary purposes only

10. Children's Privacy

While we don't have strict age restrictions, our service is designed for business users. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements:

• Updates will be posted on this page with a new date
• Significant changes will be communicated via email
• Changes take effect 30 days after posting
• Continued use means acceptance of updates

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: